Privacy Policy
Our Commitment to Privacy
This document sets out our policy for managing your personal information and is referred to as our Privacy Policy.
In this Privacy Policy, “we” and “us” refers to HumAIn Risk Pty Ltd, Trading as ResilienceSOS and “you” refers to any individual about whom we collect personal information. August Advisory relates to August Advisory Pty Ltd.
What information do we collect about you?
We may obtain personal information about you when you visit our website and when you contact us or interact with us in some other way. You may provide us with basic information such as your name, date of birth, phone number, postal address and email address.
We may also collect additional personal information that you provide to us, or authorise us to collect, as part of your interactions and transactions with us.
Sensitive information as defined in the Privacy Actis only collected if we have your express permission to do so. It is unlikely we will ever need to collect this type of data from you.
If you make a payment to us electronically (for example by credit card, debit card, electronic transfer or direct debit) we may use your personal information to process that payment, but we will not store your payment details unless you give us permission to do so. If you are entering any payment or credit card information on the internet, you should confirm that the page is secured (padlock symbol in your browser) before entering any information. We make every effort possible to make your transactions within our site as secure and safe as possible for you.
We use Stripe to process payments made via our website, Your purchase will be processed externally by that third party, and you should refer to their privacy policies to understand what information they collect and how they treat your personal information.
How do we collect your personal information?
Direct interactions: We collect information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website, interact on our social media pages, enter a competition, use a contact form, download or use one of or our templates or tools, telephone us or send us an email and when we provide our products or services to you. We may also collect personal information about you from other sources, such as third parties such as data brokers or referral sources.
Automated technologies or interactions: We use cookies, web analytics tools (including Google
Analytics) and similar tracking technologies to track the activity on our website, for better targeting advertisements and for marketing purposes. Cookies are digital identifiers that are stored on your computer. We may collect certain information such as your device type, browser type, IP address, pages you have accessed on our websites and third-party websites as well as accessing cookies stored on your computer that were created by third parties. It is possible that you may be either directly or indirectly identifiable from this information. To find out how Google Analytics processes your data please refer to their privacy policy here: www.google.com/policies/privacy/partners/. You can use the settings in your browser to control how your browser deals with cookies. However, in doing so, you may be unable to access certain pages or content on our website.
Why do we collect and use your personal information?
We collect personal information as reasonably necessary to carry out our business, which may include (but is not limited to);
• Delivery of our products and services;
• Contacting and communicating with you including responding to queries, complaints and feedback from you;
• Providing after-sale customer service;
• To ensure the proper functioning of our website, our business and operations;
• To assist us with marketing, product and service development and research requirements ;
• To manage our relationship with you; or
• Advertising and marketing our products and services.
Who do we disclose your personal information to?
• We may disclose personal information to third parties who we engage to help run our business,
related group companies including August Advisory, or as necessary to provide the service or
product that you have requested.
• We may provide your personal information to third-party service providers such as GoHighLevel, which we use to support our marketing, customer relationship management, service and product delivery. This may include managing email communications, appointment bookings, forms, and client interactions, as well as providing access to membership platforms and digital content.
• From time to time we may need to disclose personal information where the law requires us to do so.
• If there is a change of control in our business (for example a sale of the business) your personal
information could be disclosed to a potential purchaser under a confidentiality agreement.
• We may share your personal information with related and affiliated companies located in Australia and overseas.
• We may use and disclose your personal information for other purposes explained at the time of
collection with your consent.
Do we use or disclose your personal information for direct marketing?
We may use or disclose personal information (other than sensitive information) collected from you for the purpose of our and August Advisory’s direct marketing, including but not limited to marketing campaigns by post, email, SMS, telemarketing and social media (Direct Marketing Communications) where you would reasonably expect the information to be used or disclosed for this purpose.
We collect your Personal Information for the purpose of direct marketing from you directly unless it is unreasonable or impracticable to do so. Where we obtain information from third parties we require them to confirm that your personal information has been lawfully collected and that you have consented to it being shared and used for direct marketing purposes.
We may use or disclose Personal Information collected in other circumstances, for the purpose of
direct marketing subject to, and in accordance with, the law.
If at any time you do not wish to receive any further Direct Marketing Communications, you may do this at any time by using the “unsubscribe” facility included in the Direct Marketing Communication or by contacting us - you will find the details at the end of this document.
If you opt-out of receiving our Direct Marketing Communications, we may still contact you in relation to our ongoing relationship with you.
Do we disclose your personal information overseas?
Any personal information collected and held by us may be disclosed to, and held at, a destination outside Australia. GoHighLevel stores data on servers located in the United States.
By submitting your personal information to us, you expressly consent to the disclosure, transfer, storing or processing of your personal information outside of Australia. We take such steps as are reasonable in the circumstances to ensure that any recipients of your personal information outside of Australia are bound by privacy principles equivalent to those contained within the Privacy Act.
If you do not agree to the transfer of your personal information outside of Australia, please either do not provide us with your personal information or contact us via the details set out at the end of this document.
Can you deal with us anonymously or use a pseudonym?
Providing us with your personal information is optional and you may be able to remain anonymous or use a pseudonym when interacting with us. However, it may not always be possible for this to occur especially if we are providing you with products or services. We will inform you if you are unable to remain anonymous or use a pseudonym when dealing with us.
How do we hold your information?
We maintain physical, electronic and managerial security to safeguard and secure your personal
information. To the extent permitted by law, we take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for its purpose of collection.
Legislation requires us to notify you and take other steps if we learn that there has been a notifiable data breach that has or may involve your personal information.
Links
The website may contain links to third-party websites. We do not have any control over and are not responsible for the content or privacy practices of websites that are linked to our website. You access and use any linked website at your own risk. You should read the privacy policies on any linked website and only access and use the linked websites if you agree to the terms of those privacy policies.
How can you access or seek correction of your personal information?
Please let us know if there are any errors in your personal information and keep us up-to-date with changes to your personal information (such as your name or address). You can request access to any personal information relating to you which we hold. You can also request that we correct information if it is inaccurate or incomplete.
See the contact details at the at the end of this document if you wish to access or correct any personal information we have about you.
What if you have a complaint?
You may contact us at any time if you have any questions or concerns about this Privacy Policy or about the way in which your personal information has been handled using the contact details at the end of this document. If you make a complaint to us we will explain the different stages of the process to you – this will vary depending on the nature of your complaint.
If you are not satisfied with our response to your complaint, you may contact the Office of the Australian Information Commissioner. The Office of the Australian Information Commissioner can be contacted by telephone on 1300 363 992 or by using the contact details on the website www.oaic.gov.au.
Changes to this Privacy Policy
We will review this policy regularly and we may update it from time to time. We recommend that you visit our website regularly to keep up to date with any changes.
How can you contact us?
Our contact details are:
Email: [email protected]
Phone: +61 477 351 569
This Privacy Policy was last updated on 13 May 2025
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